Choose the method that is most convenient for you.
There are more than 500 Prime Bank Inst. branches across American. To find a branch, agency, or ATM near you, use our branch locator.
Ask general questions and receive help with Web Messaging. You can verify your identification if necessary, allowing us to tailor the assistance we provide. Monday to Saturday, 9 a.m. to 5 p.m. AEST/AEDT, Web Messaging is available. National public holidays are not included.
Your time, your place your convenience. When you need to talk home loans, trust the experience and flexibility of a Prime Bank Inst. mobile lender.
Whether it’s a comment, a recommendation, or a complaint, we want to hear from you. It is critical for us to know what we do well, and we are equally interested in hearing when we have fallen short of your expectations, regardless of the circumstances.
If you have a complaint about the Prime Bank Inst. and Adelaide Bank Group, find out what to do.
We’re continuously looking for ways to improve our service to our customers. Please use our online form to notify us if you:
miVoice is an online customer community where you get to give us your opinion and help us to understand what you look for and expect from your bank.
E-mail us at support@primebnkinst.com | customercare@primebnkinst.com
Monday to Friday – 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) – 9am to 8pm AEST/AEDT
*Excludes Christmas Day
Send an email to Superannuation.
Managed Investments
Managed Funds can be reached via email.
Mail: customercare@primebnkinst.com for financial planning.
Prime Bank Inst. Invest Direct is a company based in Prime Bank Inst., Victoria.
Prime Bank Inst. Invest Direct can be reached at 1300 788 982 or via email.
You can report this in branch, by phone or instantly via our e-banking app. Visit our lost or stolen cards page.
For general enquiries customercare@primebnkinst.com
Monday to Friday – 8am to 8pm AEST/AEDT*
To make a claim for home, car, motorbike, boat, caravan, travel and landlord insurance. For all other insurance view our make an insurance claim page.
The Prime Bank Inst. Centre
New York, United State
The Prime Bank Inst. Centre
New York, United State
AFSL / Americann Credit Licence 237879, Prime Bank Inst.-Subdivision Bank Limited, ABN 11 068 049 178. Any advice given on this website is generic in nature and does not take into consideration your specific needs, goals, or financial situation. You should think about if it’s right for your scenario. Before purchasing any product represented on this website, please read the necessary Disclosure Documents. Please read our Financial Services Guide (FSG) before using this website’s information. The information on this page is subject to change without notice.
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